We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, that it is sometimes a requirement to send us picture or video evidence of the product if it’s not working. We cannot cancel orders that are already in transit.
There are a few items that can’t be returned:
- Items you have already assembled
Before a return is sent, the customer MUST have written approval from Geemobel. If a customer sends a return without the written consent of Geemobel a refund will NOT be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 days.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.
3. Geemobel will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.
For more return instructions Contact Us on [email protected]